Tour-Mate stands behind every product we manufacture or distribute. Unless specified otherwise, all our equipment comes with a one-year warranty from the date of delivery. Unlike other vendors, our warranty covers both parts and labor for malfunctions due to manufacturing defects as well as normal wear and tear.
In addition to our standard product warranty, we also provide an optional Service Plan to cover most of our products. We understand that equipment can face rough handling from the visiting public year after year, and our Service Plan is intended to guard against any unforeseen mishaps. The price of the Service Plan is based on the product type and will be quoted to you by your Project Development contact before purchase.
"We take great pride in the quality of our products and our after-sales care and service."
We’re committed to providing timely support and repairs. During the warranty period, or when covered by the optional Tour-Mate Service Plan, any malfunctioning equipment sent to our repair depot in Toronto, ON, will be serviced and shipped back within ten business days.
We operate Monday through Friday,
We’re committed to responding to your inquiries as quickly as possible. For the fastest service, please email us at [email protected] or click on the button to use an email template to expedite your request.
Tour-Mate is an award-winning interpretive solutions provider.
Welcome to the New Tourmate.com Website!
We’re thrilled to announce the launch of our newly redesigned website, made with you in mind!
Explore a fresh look, streamlined navigation, and all the information you need about our products and services. Whether you’re here to discover solutions, download brochures, or connect with our team, everything is now easier to find and use.
We’d love to hear what you think about our new site.
Drop us a note with your feedback!
