We celebrate over a decade of collaboration with Biltmore. Since our partnership began, Tour-Mate has significantly upgraded Biltmore’s handheld wand and group guide systems. Our Content Creation team initially developed a comprehensive General Audience and Children’s tour for Biltmore. Since then, we’ve expanded our offerings to include additional tours such as transportation, temporary exhibitions, Audio Description, and ASL tours, along with numerous edits and updates.

We recently refreshed the general tour with new English, Spanish, German, Chinese, and French versions. We also introduced a general Described Audio tour and an ASL tour.

Over the past few years, we’ve also produced the Biltmore Transportation tour for shuttles that transport visitors across the estate’s 8,000 acres. Our team worked closely with Biltmore staff to align the tours with their educational and engagement goals.

The tours created by Tour-Mate’s Content Creation team have garnered exceptional feedback from visitors, consistently achieving satisfaction scores of around 94%. Our dedication to high-quality platforms, reliable service, and ongoing maintenance has been crucial in sustaining Biltmore’s preference for Tour-Mate. We deeply value and honor this enduring relationship.