Service & Warranty

Warranty Information

 

Tour-Mate stands behind every product we manufacture or distribute. Unless specified otherwise, all our equipment comes with a one-year warranty from the date of delivery. Unlike other vendors, our warranty covers both parts and labor for malfunctions due to manufacturing defects as well as normal wear and tear.

Tour-Mate Service Plan

In addition to our standard product warranty, we also provide an optional Service Plan to cover most of our products. We understand that equipment can face rough handling from the visiting public year after year, and our Service Plan is intended to guard against any unforeseen mishaps. The price of the Service Plan is based on the product type and will be quoted to you by your Project Development contact before purchase.

"We take great pride in the quality of our products and our after-sales care and service."

Shahar Chudy, Director of Operations, Tour-Mate Systems Ltd.

We’re committed to providing timely support and repairs. During the warranty period, or when covered by the optional Tour-Mate Service Plan, any malfunctioning equipment sent to our repair depot in Toronto, ON, will be serviced and shipped back within ten business days.

If you have questions about our warranty or Service Plans, please contact our Project Development Team.

Contact the Project Development Team
Contact the

Tour-Mate Service Team

Need support? Our Service Department is here to assist you.

We operate Monday through Friday,

  • 9 AM to 5 PM (Eastern Time Zone), or
  • 09:00 to 17:00 (UTC -5:00 (Summer), and UTC – 4:00 (Winter))

 

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We’re committed to responding to your inquiries as quickly as possible. For the fastest service, please email us at [email protected] or click on the button to use an email template to expedite your request.

We’ll get back to you shortly to help with whatever you need.

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Tour-Mate is an award-winning interpretive solutions provider.

Contact Project Development and Client Services
Contact Tech Support and Service Department
+1 (800) 216-0029
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