Tour-Mate Systems - Industry leaders in Creative Technology & Interpretation.

1-800-216-0029 info@tourmate.com

Tour-Mate Systems - Industry leaders in Creative Technology & Interpretation.

1-800-216-0029 info@tourmate.com
  • Sitting in Gallery

    Tour-Mate

    Interpretive Solutions

    Industry leaders in Technology & Creative Interpretation.
  • Slider Glacier Skywalk

    Tour-Mate

    Interpretive Solutions

    Industry leaders in Technology & Creative Interpretation.
  • Carlsbad Caverns

    Tour-Mate

    Interpretive Solutions

    Industry leaders in Technology & Creative Interpretation.
  • Biltmore

    Tour-Mate

    Interpretive Solutions

    Industry leaders in Technology & Creative Interpretation.
  • Empire State2

    Tour-Mate

    Interpretive Solutions

    Industry leaders in Technology & Creative Interpretation.
  • Slider Rushmore

    Tour-Mate

    Interpretive Solutions

    Industry leaders in Technology & Creative Interpretation.

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What We Do

Award Winning Interpretive Solutions

Tour-Mate Systems Limited is an award winning interpretive solutions provider with clients all across the globe. We are a full service provider able to accomodate any request including ground-up content creation, interpretation consulting, and the purchase or rental of an interpretive system.

We have been offering Interpretive Solutions since 1988 and have worked with venues all over the globe. Millions of people have taken Tour-Mate tours in museums, art galleries, historic sites, zoos, aquariums, botanical gardens, national parks and commercial establishments. Our high quality, easy to use hardware and software, as well as our approach to content creation, ensures that each visitor has a significantly enhanced and memorable experience.

Content Creation

Turnkey audio and multimedia tour content creation: writing, editing, production

Interpretive Products

We offer a variety of platforms for achieving your interpretive goals.

Fast service times

Our North American service depots allow for quick turnaround for repairs and maintenance.

Service Solutions

We offer multiple plans to ensure your system is always in perfect working condition, allowing you to choose the best route for your business

Content Management

Our Edit software enables you to edit and change your tours over time, organizing them as you see fit!

Accessible Interpretation

We offer solutions that cater to differently-abled individuals, in hopes that our solutions are as accessible as possible.

Contact Us!

Call 800-216-0029 or 416-636-5654 to speak with a Client Services staff member!

Latest Technology and Hardware

Featured Clients

Sacramento History Museum Sacramento History Museum
BC Hydro BC Hydro
National Museum Of The Pacific War National Museum Of The Pacific War
Flagler Museum Flagler Museum
Mount Rushmore Mount Rushmore
Museum Of Russian Icons Museum Of Russian Icons
Jupiter Inlet Lighthouse And Museum Jupiter Inlet Lighthouse And Museum
Mission Mission
Betsy Ross House Betsy Ross House
Vizcaya Museum And Gardens Vizcaya Museum And Gardens
Illinois Holocaust Museum And Education Center Illinois Holocaust Museum And Education Center
USS Bowfin and Pacific Fleet Submarine Museum

Client Testimonials

  • USS Bowfin Submarine Museum & Park
  • Henry Morrison Flagler Museum
  • Illinois Holocaust Museum & Education Center
  • Museum of Russian Icons
  • BC Hydro
  • Sacramento History Museum
  • Mission San Juan Capistrano

  • USS Bowfin Submarine Museum & Park

    “We needed to refresh the audio tour of our submarine and museum and to explore content delivery options. We selected Tour-Mate after an industry wide search and have been thoroughly satisfied with our decision. The content creation process was interactive and the end result was a significant improvement over our previous version. Tour-Mate was an outstanding partner throughout the challenges of the COVID-19 pandemic and we look forward to working with them for years to come.”

    Chuck Merkel, President and Executive Director of USS Bowfin Submarine Museum & Park

  • Henry Morrison Flagler Museum

    "When we made the switch to TourMate Systems, inc. from a major competitor, we did so with confidence that both the products and the client services provided to us would be far superior than what we'd been served as the industry standard. The SC550 continues to be a customer favorite for its easy to use design and intuitive programming. The TourMate team on whole continues to exceed our expectations around every turn, nearly a decade after beginning to work with them."

    Allison
    Flagler Museum

  • Illinois Holocaust Museum & Education Center

    “As a Museum that values the power of storytelling to teach, learn, and inspire our audiences on the history and lessons of the Holocaust, the Tour-Mate system enables our guides with a high-level of clarity and meaning to connect with our visitors on a personal and more intimate level. They have enabled us to grow our tour program for both student and adults, and allowed them to share the same galleries without diminishing the experience or effectiveness of the tour quality because the guides are able to have an almost “private” conversation with their groups, providing another level of human connection for both our docents and the visitors.”

    Kelley Szany
    Director of Education

  • Museum of Russian Icons

    “The Museum of Russian Icons has been Tour Mate customers for twelve years. Visitors love being able to access so much additional content at their own pace.”

    Tara Young
    Deputy Director

  • BC Hydro

    "I just wanted to let you know that setup of the audio tours went really well at all three centres and all devices are running well… Thanks again for all your help, we have to say that we’re so excited at how easy the pieces are to use and how it took just a few minutes to set everything up including the security alerts."

    Jaclyn D’Souza
    Marketing Specialist, Visitor Centres

    "The wands are certainly a hit. We’ll be looking to add more languages over the next few years and perhaps even more tour “stops” on each tour."

    Kiran Gill Judge
    Manager, Visitor Centres

  • Sacramento History Museum

    "We’re really happy with the TM600 Tour-Mate system, which serves The Sacramento History Museum’s three tour programs beautifully. The Museum needed to upgrade from a radio frequency sound system to digital, and Tour-Mate’s system provides improved sound quality with a price that fit our budget, and comes with extremely responsive service.

    The Tour-Mate units are lightweight and small (guides portray 19th Century characters and hide the transmitters in their costumes) and easy to maintain. And we know we’ll get a quick and friendly response to our maintenance and operations questions. That’s really important to us."

    Tour Manager
    Sacramento History Alliance and Sacramento History Museum

  • Mission San Juan Capistrano

    "Mission San Juan Capistrano is a California mission, historic landmark, and museum located midway between Los Angeles and San Diego. We welcome 300,000 guests every year, and strive to share our mission of education, inspiration, and preservation with all who visit. Our audio tour, developed with Tour-Mate Systems, helps our organization provide a high quality educational experience to all who visit. It has been a pleasure working with Tour-Mate’s creative team in developing our tour, which incorporates, storytelling, music, and history. Our guests remark at the quality of the tour, and walk away with a better appreciation and understanding of the Mission’s significance as a historic, cultural and religious site. We are pleased with Tour-Mate’s top rate customer service and have found the entire system of audio tour equipment easy to use in our daily operations."

    Megan Dukett
    Education and Interpretive Program Director

Featured Installations

  • Mount Rushmore
  • Akustisher Stolperstein
  • Museum of Russian Icons
  • National Museum of the Pacific War
  • Pacific Fleet Submarine Museum and USS Bowfin

  • Mount Rushmore

    Outdoor Audio Tour

    Every year, millions of visitors travel to the Black Hills of South Dakota to marvel at the enormous faces of George Washington, Thomas Jefferson, Theodore Roosevelt, and Abraham Lincoln that are sculpted into the mountain face at the Mount Rushmore National Memorial.

    For more than 10 years, guests at Mount Rushmore have relied on Tour-Mate's SC550 audio Wands to delve deeper into the history, design, and creation of this epic engineering marvel. The tour is available in multiple languages: English, Spanish, French, German, and Lakota.

    According to Mount Rushmore's Audio Tour Communications Director, Debbie Ketel Speas, “the Wands are easy to use and provide another option for visitors to learn about our park.” The continued success of the Listening Wands and Audio Tour led Mount Rushmore to introduce further tour options with the debut of a new multimedia tour app available to guests via Tour-Mate’s TourMedia Touch+ player. Centered on a ruggedized Android platform, the TourMedia Touch+ features a 5’’ screen, WiFi, Bluetooth, and GPS functionality, as well as smart power management that ensures repeat usage in high volume and demanding environments.

    To learn more about the self-guided tours available at the Mount Rushmore National Memorial, please click here.

  • Akustisher Stolperstein

    Outdoor Installation

    The Stumbling Stones memorial project began with artist Gunter Demnig and has been active for over 20 years. Media artist and film director Juergen Czwienk uses Tour-Mate’s Eco-Boxes as a weatherproof audio platform to provide interpretation and education about the victims of the Nazi regime, similar to that of the stumbling stones. The first installation of the Akustischer Stolperstein, or Acoustic Stumbling Stone in Stuttgart, Germany commemorates Klara Leucht, who was murdered in 1941 under the National Socialist regime. Located in front of the City Museum of Stuttgart, the Eco-Box plays recorded excerpts of private letters and official documents, along with indicative pieces of music and atmospheric sounds. Guided Museum tours end at the Acoustic Stumbling Stone and as of August 2018, has become a permanent installation and addition to the Museum’s collection.

    Tour-Mate’s EB-100s provide a multilingual audio platform, appealing to foreign visitors as well as both visitors and residents with visual impairments. The stumbling stones and acoustic stumbling stones provide an opportunity for those in the 21st century to relate to the larger, traumatic histories of the 20th century, and learn about the often over-shadowed effects it had on individual lives that deserve to be remembered.
    To find where you may stumble upon one of the Stolpersteine, please click here.

  • Museum of Russian Icons

    Exhibit Tour

    The Museum of Russian Icons is the largest collection of its kind in North America, and one of the largest private collections outside Russia. Located in Clinton, Massachusetts, the collection includes more than 500 Russian icons and artifacts.

    Tour-Mate is proud to announce that The Museum of Russian Icons collection will now be offering a rich, interactive mobile experience through web browser enabled devices. The Web application will use some of the digital assets from the existing SC550 Listening Wand tour and combine them with new content, creating a truly memorable experience. Management of the digital assets and editing the Web Application content is handled through Tour-Mate’s Content Management System. A 24/7 online portal allows staff at the Museum to create and publish Web Applications which work across all smart phone devices (Android, Blackberry, Apple, Windows etc.).

    This multilingual, rich multimedia App is available on any device with web browser access. To access the Museum of Russian Icons Web App, please click here.

  • National Museum of the Pacific War

    Exhibit Tour

    Landlocked Fredericksburg, Texas is more than 1,200 miles from the Pacific Ocean, so it may seem an unlikely location for a museum dedicated to preserving and telling the history of the Pacific-Asiatic theatre during World War II.

    When you arrive, however, the relationship between the National Museum of the Pacific War (NMPW) and Fredericksburg becomes clearer. The little town of just over 10,000 was the boyhood home of World War II Fleet Admiral Chester W. Nimitz. Learning more about Admiral Nimitz and his role in the Pacific theatre is easy with the help of the in-depth audio tour that Tour-Mate created for the Museum.

    While the NMPW has long relied on Tour-Mate’s SC550 Listening Wand System to provide visitors with easy-to-use audio interpretation, guests now have the option of taking an interactive multimedia tour as well.

    The recently-released tour app features audio in 6 languages with accompanying images and ADA-friendly subtitled videos. The repurposed audio tour will be available to guests via a web app on their own devices or on Tour-Mate’s TourMedia Touch + player.

    The accessibility and creative interpretation available via the SC550 Listening Wands and the TourMedia Touch+ System ensures that the history of the Pacific War and its relationship to Admiral Nimitz and Fredericksburg will never be forgotten.

    For information on the Museum of the Pacific War and directions on getting to Fredericksburg from nearby Austin or San Antonio, TX, please click here.

  • Pacific Fleet Submarine Museum and USS Bowfin

    The USS Bowfin, nicknamed the ‘Pearl Harbor Avenger’ is a decommissioned World War II Submarine and living memorial. The USS Bowfin conducted nine war patrols between 1943 and 1945 and sunk 44 enemy ships. The USS Bowfin, declared a National Historic Site in 1986, is apart of the Pacific Fleet Submarine Museum Association (PFSMA). The PFSMA completed a major renovation of the Pacific Fleet Submarine Museum in 2021. The museum was expanded and documents the history of the United States Navy’s Submarine Force during World War II, and the Cold War.

    The Pacific Fleet Submarine Museum and the USS Bowfin feature audio tours using Tour-Mate’s SC600 mini wands. The SC600 mini wands utilizes RF triggering to trigger the USS Bowfin Submarine audio tour without the need for visitors to press a stop number. The audio tours were written and produced by Tour-Mate and narrates the history of the USS Bowfin and life in the submarine for the U.S Navy. The combined Bowfin/Museum tours feature both adult and children’s tours and are available in English, Spanish, French, German, Japanese, Korean and Mandarin.

    With about 400,000 annual visitors (2019), the Deputy Director of the Pacific Fleet Submarine Museum, Rafael Escalera expressed how Tour-Mate’s audio tours enhance their visitors’ museum experience. Escalera stated that “without Tour- Mate, our visitors would miss about 50% of the information we hope they receive.”

    If you want to learn more about Tour-Mate Systems audio tours at the USS Bowfin and the Pacific Fleet Submarine Museum, please click here

  • BC Hydro

    BC Hydro is a Canadian electric utility provider in British Columbia. It generates and delivers electricity to 95% of the population in British Columbia and serves over four million people. BC Hydro Visitor Centres are located throughout British Columbia and offer interactive exhibits and educational guided tours for its visitors.

    Tour-Mate Systems has been working with BC Hydro since 2017 to help provide educational audio tours at each of its three Dams. The Revelstoke Dam Visitor Center is one of the most powerful dams in British Columbia while the Powerhouse at Stave Falls is a 100-year-old powerhouse, designated as a National Historic Site in Canada. The W.A.C Bennett Dam is one of the world’s largest earth-fill structures.

    Using Tour-Mate’s SC600 Listening Wands and SC600 Mini Listening Wands, BC Hydro delivers engaging audio tours about the history of the dams and how it powers the province. The SC600 and SC600 Mini are easy to use audio wands that allow visitors to take the tour at their own pace. The Listening Wands have a 50 language/tour capability and can store up to 999 primary messages. BC Hydro’s audio tours are translated into 10 languages including French, Spanish, Mandarin, Japanese and Punjabi.

    To learn more about BC Hydro’s Visitor Center self-guided tours, please click here

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