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Introduction to Tour-Mate’s Multimedia Products

Tour-Mate’s handheld multimedia guides are designed to enhance visitor engagement and understanding in museums and themed attractions.

These interactive guides provide a rich, immersive experience by delivering location-aware content that triggers media based on where visitors are in the exhibit. With features like video, audio, and interactive touchpoints, visitors can explore deeper layers of information at their own pace. Some devices offer the possibility to lity to bookmark favorite moments and follow up on content after their visit creates a lasting connection to the exhibit, allowing guests to share and revisit their experience long after they’ve left. In addition to the native apps on our handheld devices, Tour-Mate offers the development of custom mobile and web-based apps to suit your particular venue and visitorship.

Explore Tour-Mate's Multimedia Guides

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Custom Native Apps,
Mobile Apps, and Web Apps

Tour-Mate specializes in developing versatile multimedia guide applications, offering native apps for use on our dedicated devices, as well as mobile apps for iOS and Android that are easily downloadable from app stores. Additionally, we provide web apps accessible through any device’s internet browser. All of our apps are fully customizable through our custom CMS, allowing you to easily add new content, update existing information, and tailor the experience to your needs. With built-in analytics tools, you can also track and monitor visitor engagement, ensuring your content remains relevant and impactful.

  • Native App (Installed on Multimedia Devices): Pre-installed directly onto our dedicated multimedia devices, ensuring optimal performance, full access to all features, and seamless integration with hardware components like location tracking and media triggers. No internet connection required.

  • Mobile App: Downloaded onto visitors’ personal smartphones, offering flexibility and convenience. It provides access to interactive content, but performance may vary depending on device capabilities and requires initial setup via an app store.
    Visitors can use a QR code to download the app from the App Store or Google’s Play Store.

  • Web App: Accessed through a browser without any installation, offering a quick and easy solution for visitors. It works across various devices but may require an internet connection for full functionality, with fewer features than a native or mobile app.
    Visitors can use a QR code to access the web app trough their device’s Internet browser.

Charging, Storing and Updating your Multimentda Devices

Tour-Mate multimedia guides are built for convenience, making charging, storing, and updating effortless for your staff. Our charging stations efficiently power multiple devices at once, ensuring your guides are ready for use throughout the day. Compact storage solutions protect the devices while saving space.

Updating content is quick and easy, whether you’re refreshing an exhibit or adding new languages. With our user-friendly software, you can seamlessly upload new audio files to all your devices, ensuring visitors always have access to the latest content.

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Know what visitors are engaging with.

We understand the importance of gaining insights into visitor behavior. With our device management software, you’ll receive access to comprehensive statistics that provide valuable data on app usage, including:

  • Visitor numbers and visit times
  • Visitors per guide and location
  • Visitors by language and country
  • Downloads by operating system
  • And much more…

Questions?

There are many options to choose from, and we’ll work with you to select the right technology platforms and devices to create an interpretation plan for your venue to achieve maximum impact, suggest various solutions for device distribution logistics, and explore financing options. 

We’re always happy to collaborate and answer all your questions.

Connect with our Project Development team

To compare Tour-Mate’s different interpretive platform options, check out our online “Solution Finder” page.

The Tour-Mate Solution Finder
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Tour-Mate is an award-winning interpretive solutions provider.

Contact Project Development and Client Services
Contact Tech Support and Service Department
+1 (800) 216-0029
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