The Empire State Building is one of the most famous buildings in the world. Over the years, the providers of the tour offered at the Observation Deck have had experience with a number of audio tour providers.
The Empire State Building Observation Deck receives thousands of visitors daily, on a year round basis. The Observation Deck is open for 18 hours a day. When the operators of the Observation Deck approached Tour-Mate for assistance with the provision of an audio tour, they had four critical criteria that they required be met:
Initially, Observation Deck management acquired a Tour-Mate SC550 system on a short term rental basis so that they could compare the system with one provided by another entity. Subsequent to a side by side trial, comparing Tour-Mate’s product, pricing, and service to that provided by another entity, management selected Tour-Mate to be its audio tour hardware provider on a longer term basis.