The Flagler Museum of Palm Beach, FL was the home of Henry Morrison Flagler, who along with John D. Rockefeller, built the Standard Oil Company into a business powerhouse. Flagler also opened Florida to tourism by building hotels and railways within the state. His estate in Palm Beach is often considered the quintessential example of America’s ‘gilded age’.
When Tour-Mate entered into discussions with the Flagler Museum, it had a tour guide system from another entity. The tour guide equipment was being provided on a lease, and the Museum was dissatisfied with the level of support which was being offered going forward.
Tour-Mate offered to replace the existing system with the SC550 system. What the Flagler Museum found attractive about Tour-Mate and the SC550 system, was our commitment to on-going product service as well as out willingness to provide content creation/software management tools to the Museum.
Replacement of the incumbent system with an SC550 system necessitated producing a new tour in English and Spanish from English scripts written by Flagler Museum staff. To complicate matters, the go head provided by the Flagler Museum was not received until the beginning of December 2010. The Museum was quite anxious to have its Tour-Mate system installed and running no later than January 1, 2011 the day after its agreement with its previous tour guide supplier expired.
Working through the Christmas holiday period, Tour-Mate’s Production Team and Support Services Group succeeded in producing both English and Spanish tours, processing these tours to conform with SC550 software protocols, assembling the requisite number of SC550 Listening Wands and Charger/Programmer modules, and shipping all the equipment to Palm Beach. The system was installed by a Tour-Mate technician, and Flagler personnel were trained in the use of the SC550 system and the SC550 Edit Capability software. System installation was completed on December 31, 2010 and the system went live New Year’s Day, 2011.