Service FAQ


Must I enroll in an extended service and maintenance program?

No. Beyond the warranty provided for our hardware platforms, an extended service and maintenance program, while recommended, is optional. If your institution does not elect to enroll in one of our service and maintenance programs, we will automatically enroll you in our ‘as needed’ service program. Service would then be provided upon request, at our prevailing service rates.

How long can I count on service for my system?

What is the turnaround time for hardware repairs?

How will you make sure that equipment requiring service does not negatively impact our ability to provide a tour guide to our visitors?

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